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Privacy Statement

At Tenola, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page regularly to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

 

Privacy Policy

The online store at www.tenola.com is designed to give you control over the privacy of your debit/credit card information, name, address, e-mail and any other information you provide us. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption and our website is hosted on Payment Card Industry Data Security Standard (PCI DSS) compliant servers.

When you provide your personal information such as name, street address, email address and phone number, Tenola will not give or sell this information to any outside company for any use. No credit or debit card information is stored by Tenola. Moreover, it is a Tenola policy to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

 

Marketing

We have an email marketing list with a double opt in process whereby you have to confirm your email address and if you are receiving emails from us this is because you have signed up through our website.  If you do not want to receive these emails, please use the unsubscribe link on the bottom of the email.  Alternatively you can simply reply “Remove” and we will act accordingly.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: sales@tenola.com or phone: 01778 487676.

Tenola has no desire or intent to invade your privacy while using the www.tenola.com site and we will never provide your personal information to anyone else.

 

Secure Payment Processing

The Tenola website is hosted on a PCI DSS compliant and secure server and all interactions with the website are through secure encrypted connections.  When you place an order on the Tenola site, you will have the option to make a payment by Credit or Debit Card using our secure service supplied by Snip Cart and Stripe. You do not need to be registered with any of our payment providers when you make a transaction to us. We also accept Cheque, Bank Transfer or Cash. You will be asked for certain personal information to process the order and the credit card information collected by Snip Cart is securely sent to Stripe to complete the processing of your order. We accept almost all major credit/debit cards for online orders and use Secure Card Encryption so your information is extremely safe. Your details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.  Operation of the Tenola site is completely secure and is solely within the control of Tenola.   

Protecting the personal information you provide us is of utmost importance to us. We therefore take the following steps at to ensure this:   

  • We do not sell your personal details to third parties or supply them in anyway other than to our payment processor, in connection with your order. 
  • All credit card numbers entrusted to us for payment purposes are handled securely and only by authorised staff. No credit or debit card information is stored by Tenola. 
  • Stripe provides the secure payment facilities for your credit card information. They are one of the most common and reliable service providers and use a secure server, with a firewall, and encrypts your information before transmission. 
  • For extra security we also take credit/debit card transactions over the phone. 
  • Although we make use of very occasional marketing e-mails to remind you of our web site and any special offers, we do not send these to you if you have asked us not to.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website uses third party cookies from Google to track visitors to this website for our own management and reporting purposes and to display map information. This information is anonymous and cannot be linked to one individual. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most browsers allow you to control whether or not cookies can be saved to your computer. This website provides useful information about how to change your browser’s settings should you wish to block or delete cookies.

We do not use any other type of cookie.

What we don’t do:

  • Remember or store any personally identifiable information
  • Send information to other websites
  • Record your visit so advertising on other websites is more relevant to you.